Introducing i.Platform, Tel3's new intelligent platform

In the months of August and September, we started testing our new platform to get the most information in order to offer the best service to our customers. We started designing our new intelligent platform about three months ago, and now it is starting to give its fruits one by one.

First we started by sending notification emails to our most valuable customers regarding problems that they experience. In about 45 to 75 minutes after the problem occurs, we can escalate the issue to our underlying carrier and at the same time inform our customers that we are working on it and give them 3 free minutes as a courtesy of being our most valuable customers.

This has two implications, first; it shows our commitment to our customers, because if we cannot fix their problems it is more cost burden on us every day (due to given credits and lost revenue obviously) and second; the improvement in the escalation process to our underlying carrier which will reduce the turn around time of fixing the issues.

We will continue to share with you the other new benefits of the i.Platform as soon as we test and develop going forward. So, we continue to work everyday to make the service better for our customers who are the only reason why we are in the market for more than a decade.

Burak   

October Promotions

I would like to share the October promotions with you. Please see the calendar for our upcoming promotions.

Deidre

Printing The Offline Promotional Materials

We have recently uploaded new Promotional Materials in the Agent Back Office. Amongst these, agent recruitment presentations tailored for wireless dealers and real estate agencies have received considerable attention from our agents. Questions have been raised about printing the offline promotional materials, fliers, tri-folds, business cards etc.
One recommendation is to check out FedEx Kinko's Print Online System
You can use the print online system to send your documents and print them to any FedEx Kinko's Office and Print Center.
- You can create, customize and upload your files to the system
- You can preview and approve your final documents before printing.
- You can pick up OR have FedEx Kinko's ship the order to your door
- Once you uploaded them in the system you can print  the documents anytime

Thanks

Omer Pulatkan
Agent Program Director

Labor Day Promotion Was a Big Success

The Tel3Advantage Labor Day Promotion proved to be a  big success. Thanks to the hard work of our dedicated agents, sign ups increased by 33%  making this the most successful sign up promotion this year. We thank our agents for their efforts and we are looking forward to more successful promotions in the future.

Tel3 Advantage Management

New format, new look: Agent Newsletter

I am proud to introduce you the new look of our Agent Newsletter. You will have access to the newsletter and will be able to comment, reply and add your ideas anytime you want and search through the archives as you can do with this blog.

In this months’ newsletter, the main topics are;

• Review of Survey Results (agents and customers)

• Introducing New Programs for targeting Realtors & Wireless Dealers

• Introducing new Communication Channels, Agent Blog, Podcasts and more…

• Upcoming Promotions

We want to make the agent blog and the newsletters living and growing documents rather than static emails that will enhance the communication flow and improve the value network.

Communication and Technology

It is another good day in Tel3 Advantage. Yesterday we had very good sales by agents, one of the best days in 2007. Thank you for all your marketing efforts and being part of this.

I am a strong believer in change and differentiating yourself from others. We are doing business in a very competitive market and the only way to succeed is to offer a remarkable service that is different than competition and to enable a unique, personal and interactive communication network for your customers, agents, employees and your business partners.

Hence, we invest heavily in communications and technology at the moment, which you started to see some of the results in terms of new services that we introduce and the customer comments and conversations.

As long as you have a service that people start talking about, there is nothing that can stop us growing altogether.