Technology

Introduction of the New Platform –On April 19^th we transported our database and website to the New Platform.  This transformation allowed us to utilize web services easier and have different software systems communicate with each other in order to pass information and conduct transactions. The New Platform improved agent work performance and made it easier to evaluate your marketing performances. Agents were able to track customer signups via the Campaign Tracker with ease. Summary reports were also available giving our agents the ability to track customer signups as well as view the source of the signups. The payment history report allowed our agents the added benefit of seeing their commissions paid and earned as they were approved. Agents were also able to view the levels for which they are paid. Features were added to facilitate the marketing strategies of our agents providing you with more accurate feedback of your advertising efforts. The transition to the New Platform proved to be a highly successful migration.

Smart Plug Introduction – Also in April we launched our newest product, The SmartPlug Software - a free downloadable application for smart phones enabling a seamless connection for long distance calls via the TEL3 System. It is a simple one-time installation that provides you with significantly cheaper international calls, without cumbersome calling codes, access numbers and PIN codes.  The Smart Plug software is definitely the perfect long distance solution of the future.

i.Platform - In September we introduced our revolutionary i.Platform for our customers. The i.Platform is our commitment to the customers to improve our service and call quality. With the I.Platform guarantee, any customer that experiences any type of quality issue while making a call will automatically receive a message informing them that we are aware of the issue and that a 3 minute credit will be added to their account while we work on resolving the issue. The i.Platform drastically cuts down our resolve time and has played a significant part in the increase in ratings we receive from our customers for communication and quality efforts. With the assistance of the i.Platform we are now able to provide our customers with clear, reliable connections.